NEWSLETTER 2: Find the Problem Your GPT Will Solve
Where frustration meets opportunity — and your GPT begins.
This is part of the “How to Build a GPT” series — a 5-part guide to help you create a no-code solution that makes you stand out at work.
Intro: Before we build anything meaningful, we must answer one key question: what's the real problem?
The most powerful GPTs don't try to do everything. Instead, they do one thing exceptionally well.
How to Spot the Right Problem: It often begins with the little frustrations we've come to accept: the repetitive questions and processes people skip because they're too complex, the SOPs no one has time to read, etc. These friction points will give you the best chance of success.
3-Step Method:
Identify the Pain Point: What disrupts your workflow? What makes your coworkers groan? What processes are frequently incorrect?
A colleague of mine once spent 20 minutes searching for a form that had recently changed. No one had updated the link or had the time to read the 10-page standard operating procedure (SOP) to find the answers. This situation wasn't uncommon; unfortunately, it became routine at some point.
We often learn to live with these hidden pain points, even though they quietly erode productivity.
So, think about your last, frustrating moment at work. What quick fix would've made everything easier? Start there.
Connect It to a Team Goal Most corporate goals include efficiency, compliance, customer satisfaction, and knowledge sharing. Match your pain point to one of these broader outcomes. For example, if your team goal is to "increase efficiency," then reducing repeated questions or simplifying a complex process fits right in.
Imagine the Outcome What if a GPT could solve that problem around the clock? No meetings. No delays. Just fast, reliable support.
Remember: GPTs aren't agents that take action. They're intelligent assistants built for conversation—designed to help answer questions, explain documents, or support decisions. OpenAI recommends focusing GPTs on specific, supportive tasks like FAQs, guidance, and SOP navigation.
So keep it simple: Your GPT should help people find information, reduce confusion, or work more efficiently—not replace entire workflows.
10 GPT Ideas You Could Build for Work:
New Hire Onboarding Guide
Policy Explainer Bot
IT Ticket Triage Assistant
Internal FAQ Chatbot
CRM Navigation Helper
Meeting Notes Summarizer
SOP Navigator
Compliance Checklist Coach
Training Support Assistant
Customer Response Draft Generator
Final Thoughts: Every GPT begins with a problem. Write down 1–2 issues that slow your team down this week. Next week, we give your GPT a brain, a heart—and a purpose.
Rooting for your rise,
Eva